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Home Affairs Complaint - Delay in issuing unabridged birth certificate - Unabridged birth certificate
Home Affairs Complaint

Home Affairs Complaint

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Delay in issuing unabridged birth certificate - Unabridged birth certificate


I applied for an unabridged birth cert on the 14 August 2014. I was told to wait til 8 October 2014. I called on 8 Oct, they escalated. I was told two weeks. I called on 21 Oct 2014 and was told it was escalated and there is no other way, but to wait for the application to be assigned to someone. I called again on 31 Oct to be told no one has been assigned yet. I was advised that the call centre can only keep escalating it, that they cant contact Head Office, that I cant call or visit Head Office and that I cant re apply either unless Head Office decides to cancel my original application and there is no time line in issuing my daughters unabridged birth certificate. No resolution, no answers, and no way forward!


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